Appointments
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. Emergencies What is an Emergency? Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Symptoms include; Chest pain Severe abdominal pain Vomiting blood Breathlessness Non-blanching rashes (the glass test) Possible anaphylactic shock (swelling of mouth and throat) Help from your Pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
Find a pharmacy that offers free blood pressure checks Mental Health
you are having a mental health crisis, call 999
For issues that aren’t urgent, use NHS 111 online to check any mental health symptoms.
You can also get help by referring yourself for NHS mental health support via psychological therapies service (IAPT)
This includes support for stress, anxiety, depression, obsessive compulsive disorder (OCD), and phobias.
Your NHS number An NHS number is a 10-digit number, like 485 777 3456. Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records. You do not need your NHS number to use NHS services. You should have an NHS number if you registered for NHS care in England, Wales or the Isle of Man. How to find your NHS number
- You can use the following online service to find your NHS number: Find your NHS number – NHS (www.nhs.uk)
- The NHS App can tell you your NHS number (you’ll need to register if you have not used it before).
- Your NHS number can also be found on any letter from the NHS like a prescription or appointment letter.
- There is also an option to pop in to your local GP surgery and ask a receptionist, but you may be asked to show a passport, driving license or some other proof of identity, to protect your privacy.
Many health care problems do not need a doctor or nurse. Other professionals such as pharmacists, opticians and dentists may be better placed to help. It is important that everyone uses their GP and local Accident and Emergency services wisely.
Appointments
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians, and their priority is to direct you to the most appropriate member of the clinical team.
Our consultation guide provides helpful information.
Access the GP online appointment system Login for online services Create your Patient Access Account Your Appointment
ever you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone or video call can be more flexible and often mean the clinician can help you sooner. Text messages sometimes include links to book appointments directly without you having to call the surgery. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room, and please arrive on time for your appointment.
Cancelling or changing an appointments policy
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- Phone us Monday to Friday, 8:00am to 5.30pm 01424 230025
- reply CANCEL to your appointment reminder text message
- visit the surgery and speak with a care navigator.
If you are late for an appointment you may be asked to re-book If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Out of Hours
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. Emergencies What is an Emergency? Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Symptoms include; Chest pain Severe abdominal pain Vomiting blood Breathlessness Non-blanching rashes (the glass test) Possible anaphylactic shock (swelling of mouth and throat) Help from your Pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
Find a pharmacy that offers free blood pressure checks Mental Health
you are having a mental health crisis, call 999
For issues that aren’t urgent, use NHS 111 online to check any mental health symptoms.
You can also get help by referring yourself for NHS mental health support via psychological therapies service (IAPT)
This includes support for stress, anxiety, depression, obsessive compulsive disorder (OCD), and phobias.
Your NHS number An NHS number is a 10-digit number, like 485 777 3456. Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records. You do not need your NHS number to use NHS services. You should have an NHS number if you registered for NHS care in England, Wales or the Isle of Man. How to find your NHS number
- You can use the following online service to find your NHS number: Find your NHS number – NHS (www.nhs.uk)
- The NHS App can tell you your NHS number (you’ll need to register if you have not used it before).
- Your NHS number can also be found on any letter from the NHS like a prescription or appointment letter.
- There is also an option to pop in to your local GP surgery and ask a receptionist, but you may be asked to show a passport, driving license or some other proof of identity, to protect your privacy.
Use our online platform for an appointment via Engage Consult.
Choose the Right Service
Many health care problems do not need a doctor or nurse. Other professionals such as pharmacists, opticians and dentists may be better placed to help. It is important that everyone uses their GP and local Accident and Emergency services wisely.
Appointments
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians, and their priority is to direct you to the most appropriate member of the clinical team.
Our consultation guide provides helpful information.
Access the GP online appointment system Login for online services Create your Patient Access Account Your Appointment
ever you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone or video call can be more flexible and often mean the clinician can help you sooner. Text messages sometimes include links to book appointments directly without you having to call the surgery. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room, and please arrive on time for your appointment.
Cancelling or changing an appointments policy
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- Phone us Monday to Friday, 8:00am to 5.30pm 01424 230025
- reply CANCEL to your appointment reminder text message
- visit the surgery and speak with a care navigator.
If you are late for an appointment you may be asked to re-book If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Out of Hours
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. Emergencies What is an Emergency? Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Symptoms include; Chest pain Severe abdominal pain Vomiting blood Breathlessness Non-blanching rashes (the glass test) Possible anaphylactic shock (swelling of mouth and throat) Help from your Pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
Find a pharmacy that offers free blood pressure checks Mental Health
you are having a mental health crisis, call 999
For issues that aren’t urgent, use NHS 111 online to check any mental health symptoms.
You can also get help by referring yourself for NHS mental health support via psychological therapies service (IAPT)
This includes support for stress, anxiety, depression, obsessive compulsive disorder (OCD), and phobias.
Your NHS number An NHS number is a 10-digit number, like 485 777 3456. Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records. You do not need your NHS number to use NHS services. You should have an NHS number if you registered for NHS care in England, Wales or the Isle of Man. How to find your NHS number
- You can use the following online service to find your NHS number: Find your NHS number – NHS (www.nhs.uk)
- The NHS App can tell you your NHS number (you’ll need to register if you have not used it before).
- Your NHS number can also be found on any letter from the NHS like a prescription or appointment letter.
- There is also an option to pop in to your local GP surgery and ask a receptionist, but you may be asked to show a passport, driving license or some other proof of identity, to protect your privacy.
